ADMISSION PROCESS
The front office staff at the reception will assist you during the admission process.
They will generate a Unique Identification Number (UID) for the patient and all the
medical records will be maintained and stored by the hospital for all future
reference. They will also draw out an estimate and guide you for selecting the
relevant category of room.
In addition, you will be required to make an advance payment. The advance shall be
adjusted against the final bill at the time of discharge. Those seeking the cashless
route would have to visit the insurance desk / TPA desk for the hospitalisation of
the patient. The staff will escort the patient to the allotted room/bed and make you
feel comfortable.
DISCHARGE PROCESS
Your nurse will assist you in the discharge process which may take few hours to
complete the process. Once your final bill is generated, you are expected to clear
your dues by paying cash or by a credit/debit card. The nurse will hand over your
discharge summary and belongings (like thermometer, urinal bedpan, etc. - used
during the course of your stay). She will also explain the medications you need to
continue after your discharge and any other follow-up instructions. In case you need
a medical ambulance to drop you at your home, then please inform your nurse and she
will make the necessary arrangement.
GUIDELINES FOR VISITORS
We value your family and friends and recognize that they are an important part of
your recovery process.
- For the comfort of all our
patients, we request you to limit your visitors during visiting
hours.
- Please note that visitors may
be restricted according to a patient's medical condition and/or special
needs.
- At the time of admission, you
will be issued passes for attendants and visitors. Please request your
attendant and visitors to wear/display these passes while in the hospital
premises. In case of loss of the pass, you may get in touch with the
Concierge Desk located in the hospital main entrance.
- Visits by children under the
age of 12 are not allowed on patient floors. This is to protect children
from catching any infection.
- Sanitise hands before and after
visiting.
- Use of mobile phones is
prohibited where critical medical equipment and patient monitoring systems
are in operation. Please read and follow all posted signs about the usage of
cell phones, only in approved areas. If you must use your cell phone in
approved areas, please speak in a soft tone so that other patients are not
disturbed.
PATIENT & ATTENDANT RESPONSIBILITIES
As a patient or attendant, you are responsible:
- For keeping appointments, being
on time for appointments, and calling your doctor/hospital if you cannot
adhere to the appointment timing.
- For providing complete and
accurate information, including your full name, address, telephone number,
date of birth, particulars of next-of-kin and insurance
company/TPA/employer, past illness, and medication details wherever
required.
- For actively participating in
your treatment plan and to keep your doctors and nurses informed of the
effectiveness of your treatment.
- For your valuables. Please
leave your at home and only bring necessary items.
- For treating all hospital
staff, other patients and visitors with courtesy and respect; abide by the
hospital rules and safety regulations; be considerate of noise levels,
privacy and number of visitors; and comply with the 'No Smoking'
policy.
- For understanding all
instructions before signing the consent forms.
PATIENT & ATTENDANT RIGHTS
As a patient or attendant, you have the right to:
- Be treated with respect,
consideration, compassion and dignity, in a safe and clean environment
regardless of your age, gender, race, origin, religion, sexual orientation
or disabilities.
- Be addressed by your proper
name and to be informed about the names of the doctors, nurses and other
healthcare team members involved in your care.
- Full protection of your
privacy, dignity and confidentiality in care discussions, examinations, and
treatments.
- A clear and understandable
explanation by your doctor about your diagnosis, as well as the benefits and
risks of each treatment, expected outcome and change in medical
condition.
- Be protected from physical
abuse and neglect.
- Receive information from the
hospital regarding the expected cost of treatment and payment
policies.
- Request for a copy of your
medical records as per protocol.
VISITING GUIDELINES FOR INTENSIVE CARE UNITS (ICUS)
All Intensive Care Units (ICUs) areas are restricted areas. Visitors are requested to
adhere to protocol and wear isolation gown, mask, gloves, shoe covers and use hand
sanitiser available at the hospital before and after entering these areas.
- To minimise the risk of
infection, only one attendant at a time is allowed for a maximum of 10
minutes. Visitors are requested to wait for their turn to enter these
special zones.
- It is expected that visitors
will:
- Not visit if the visitors are sick.
- Comply with safety and security procedures.
- Wear and display their visitor identification card at all times while in
patient/restricted areas.
- Leave the hospital during a disaster or fire alarm.
- Patients are the responsibility of the hospital and will be rescued as per an
evacuation plan.
- Act in a respectful manner.
- Unacceptable behaviour includes
but is not limited to:
- Unreasonable interference with a patient's plan of care.
- Harassment of any kind, including inappropriate telephone calls to a staff
member.
- Use of loud, threatening, abusive or obscene language.
- Use of physical violence or acting in a threatening manner towards staff.
- Arriving under the influence of drugs or alcohol.
- Damage to hospital property.
- Theft.
- Possession of weapons or firearms.
- Disturbance to other patients.
HEALTH TIPS
An Everyday Health Tips
- You don't have to make changes
to reduce your heart attack and stroke risk. Here are 7 healthy habits that
could save your life.
- Live Smoke-Free: If you smoke,
quit.
- Monitor your blood pressure:
Keep your numbers around 120/80mmHg.
- Maintain a healthy weight:
Target a body mass index (BMI) of less than 25.
- Watch your cholesterol: Strive
for total cholesterol less than 190mg/dL.
- Control your blood sugar: Aim
for a fasting blood glucose less than 100mg/dL.
- Get active: Log 150 minutes of
moderate intensity activity - like brisk walking - per week (or 75 minutes
of vigorous-intensity activity).
- Eat a heart-healthy diet: Make
vegetables, and fruits, whole grains and fish mainstays. Limit sodium,
saturated fat and added sugar.